Support & Policy Center
Frequently asked questions
1-2 days
dispatch time
30 days
return window
1 year
hardware warranty
Customer guidelines
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Free US shipping
30-day returns
1-year warranty
All orders over $75 ship free from our Austin, TX warehouse within 1 to 2 business days via reliable domestic carriers.
We accept hassle-free returns on all unopened or lightly tested fitness equipment within 30 days of delivery.
Comprehensive coverage protecting your steel frames, welds, and fitness electronics against manufacturer defects.
Still have questions about your gear or order?
Our Austin customer support team is ready to help you sort out specs, tracking, or compatibility.